Extended Holiday Returns for Christmas Purchase

Purchases made from 22th Nov' 2012 are eligible for an Extended Holiday Returns till 1st Feb'13,
Read more about our return policy given below.

• You should send a covering letter inside your parcel. This should explain the reason you are sending your item to us; if this is for a refund, please tell us the reason for your return (we use this as feedback to help us improve our services). If you would like a replacement, include all details of the replacement you require.
  
• Please email us with details or your returned package. The parcel should be sent by Royal Mail Special Delivery, Fedex or UPS and should be insured to its full value. We will need the parcel’s tracking number and the date the parcel was posted. This information will enable us to keep track of your item. To avoid any instances of theft in transit do not leave reference to diamonds/jewellery on the parcel. We cannot be held responsible for any loss or damage which occurs during transit of your item.
  
• You should package your item in the original box in which it was sent and include the accompanying certificates. Failing to do so could result in a delay in processing your return and, in the case of a refund, could result in a deduction from the refund amount. (Any item which has been worn, damaged or tampered with will not be accepted for refund or exchange and will be sent back to the sender). Every product comes with a Bar coded security tag which needs to be intact, breaking this Tag will void your 30 Day returns.
  

• Engraved products: Jewellery which has been engraved either by DiamondsnDiamonds or another jeweller.
  
• Bespoke items (those ordered through our Bespoke Design Service).
  
• Any item which has been worn and is not in a resalable condition.
  
• Any item which has been re-sized; either by DiamondsnDiamonds or another jeweller.
  
• Any Diamond fallen of the Ring or lost will not be covered under our return policy and no replacement will be guaranteed. strongly advice you to get the Jewellery insured to protect yourself against such mishap. Our advice to you is to inspect your item as soon as it arrives, and notify DiamondsnDiamonds for any defect or damage, if found any. You may also contact us on our toll-free number 0800-048-0178 or email us at service@diamondsndiamonds.co.uk.