DiamondsnDiamonds will occasionally update its privacy statement to reflect company
and customer feedback. When DiamondsnDiamonds posts changes to this statement, you
will see the word "Updated" next to the Privacy Policy link on the DiamondsnDiamonds
home page. DiamondsnDiamonds encourages you to periodically review this page to
be informed of how we are protecting your information. If you have questions or
concerns about policy changes, you should first contact the DiamondsnDiamonds customer
service department at
service@diamondsndiamonds.co.uk
or call on 0800 048 0178
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Your privacy is important to us. This privacy policy is designed to inform you of
what information DiamondsnDiamonds collects, why we collect such information and
how we use the information we collect.
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Collection and use of Information
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In general, you can browse our Web Site without telling us who you are or revealing
any personally identifiable information about yourself. Personally identifiable
information means any information that may be used to identify an individual, including,
but not limited to, a first and last name; home, billing or other physical address;
an email address; phone number or other contact information; and a credit card number
and expiration date. When you submit your personally identifiable information to
us, you are giving us your consent to the collection, use and disclosure of your
personally identifiable information as set forth in this privacy policy.
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As a policy, DiamondsnDiamonds does not sell, trade or rent your personally identifiable
information to third-parties, unless you have granted us permission to do so.
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Communications
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If you provide DiamondsnDiamonds with personally identifiable information, this
information may be used to communicate to you information regarding DiamondsnDiamonds
and its products and services. For example, we may communicate to you information
regarding promotions, surveys, contests, sweepstakes or product or service updates.
Your personally identifiable information may also be used to improve and customise
our Web Site's content, layout and services. These uses improve and customise our
interactions with you to better meet your needs.
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In addition to the uses set forth above, if you contact one of our diamond and jewellery
consultants (and provide personally identifiable information to the consultant)
or submit a request or inquiry through our Web Site, we will use your information
to respond to your inquiry or request and to provide you with any other additional
information that we believe may be helpful or interesting to you.
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If you place an order with DiamondsnDiamonds, in addition to the uses set forth
above, we will use your personally identifiable information to confirm your order,
prevent and detect fraud or abuse, respond to your requests or inquiries, provide
you with other administrative information regarding your order and provide you with
any other information we deem helpful or interesting to you.
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If you do not want to receive communications from DiamondsnDiamonds you may elect
to opt-out of receiving such communications; please see the "Choice/Opt-Out" section
below for more information.
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Internal Use
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We may compare and review your personally identifiable information for errors, omissions
and accuracy. We may also use your personally identifiable information internally
to improve our marketing and promotional efforts, Web Site content and product offerings.
Your personally identifiable information may also be used internally to conduct
internal research on our users' demographics, interests, behavior and generally
to better understand and improve the usability, performance and effectiveness of
our Web Site and our marketing programs.
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Compliance with Law and Fraud Protection
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We may collect and disclose any information, including personally identifiable information,
we deem necessary, in our sole discretion, to comply with any applicable law, regulation,
legal process or governmental request. We may collect and possibly share personally
identifiable information and any other information available to us in order to investigate,
prevent or take action regarding illegal activities, suspected fraud, situations
involving potential threats to the physical safety of any personal or as otherwise
required by law. We may also
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Compliance with Law and Fraud Protection
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We may collect and disclose any information, including personally identifiable information,
we deem necessary, in our sole discretion, to comply with any applicable law, regulation,
legal process or governmental request. We may collect and possibly share personally
identifiable information and any other information available to us in order to investigate,
prevent or take action regarding illegal activities, suspected fraud, situations
involving potential threats to the physical safety of any personal or as otherwise
required by law. We may also exchange information, including personally identifiable
information, with other companies and organisations for credit fraud protection
and risk reduction.
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Service Providers
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We may share your personally identifiable information with authorised third party
partners, agents and contractors. For example, if we need to ship something to you,
we must share your name and address with a shipping company. Examples of other third
parties that we may share your personal information with include: webhosting companies,
fulfillment companies (e.g., companies that fulfill product orders), jewellers,
assemblers, data analysis firms, affiliates, third party consulting or marketing
firms and e-mail service providers. Additionally, if you use a credit card or other
financing alternative to place an order with DiamondsnDiamonds, to confirm and process
your order we will share your personally identifiable information with such financing
company. These third parties only receive personally identifiable information if
such information is needed to perform their function(s), and they are not authorised
to use any personally identifiable information for any other purpose(s) other than
the purpose(s) set forth by DiamondsnDiamonds. We only provide third-parties with
the minimum amount of personally identifiable information necessary to complete
the requested service, product or transaction.
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Special Events
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If you choose to participate in a special event (for example, a promotion, contest
or sweepstake), DiamondsnDiamonds may share your personally identifiable information
with those organisations participating in the applicable event. Typically, these
third parties do not use your information for any other purpose other than to manage
the event. In some cases these third-party partners may send you promotional materials
regarding their products and services. In these cases, you will be given the opportunity
to opt-out, and not have your personally identifiable information shared with that
third-party partner.
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If at any time you choose to enter a DiamondsnDiamonds feedback contest and allow
us to post your feedback on our Web Site, we will remove your feedback from our
Web Site at any time if you send your request via e-mail to service@diamondsndiamonds.co.uk
Send this Product to a Friend: When you e-mail a product to a friend, you and your
friend's names and e-mail addresses are requested. This ensures that your friend
will know that you have requested that DiamondsnDiamonds send them an e-mail. You
and your friend's e-mail addresses will only be used for this purpose unless permission
is otherwise granted.
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Business Transfer
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Your personally identifiable information may be disclosed as part of any merger,
sale of company assets or acquisition, as well as in the event of an insolvency,
bankruptcy or receivership, in which personally identifiable information would be
transferred as one of the business assets of the Company. International Transfers:
Information collected on this Web Site may be stored and processed in the United
Kingdom or any other country in which DiamondsnDiamonds or its affiliates, subsidiaries
or agents maintain facilities and by using this Web Site, you consent to any such
transfer of information outside of your country.
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IP Address
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When you visit our Web Site, DiamondsnDiamonds collects your IP address to, among
other things, help diagnose problems with its server, administer and tune the operation
of its Web Site, analyse trends, track traffic patterns, gather demographic information
for aggregate use, and track the date and duration of each session within our Web
Site. Your IP address may also be used in combination with your personally identifiable
information for credit fraud protection and risk reduction.
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Data Collection Devices, such as Cookies and Web Beacons
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In some instances, DiamondsnDiamonds may collect non-personal data through cookies,
web logs, web beacons (also known as pixel gifs or action tags) and other monitoring
technologies. Where authorised by us, third parties may use cookies, DiamondsnDiamonds
web log files, web beacons and other monitoring technologies to compile aggregate
statistics on DiamondsnDiamonds behalf. The non-personal information that we collect
is used to better understand and improve the usability, performance and effectiveness
of our Web Site and marketing programs. We may share or transfer non-personally
identifiable information with or to our affiliates, licensees and partners.
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"Cookies" are small pieces of information that are stored by your browser on your
computer's hard drive. We use cookies on certain pages of our Web Site to, among
other things, analyse our web page flow, measure promotional effectiveness, deliver
you a more customised shopping experience, track visits from our affiliates and
partners and allow the use of our shopping cart. DiamondsnDiamonds does not use
cookies to store or collect any personally identifiable information. You are always
free to decline our cookies if your browser permits; although, by declining the
use of cookies you may not be able to use certain features on the Web Site.
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DiamondsnDiamonds Web pages may also contain electronic images know as Web beacons.
These Web beacons allow DiamondsnDiamonds to count users who have visited certain
Web pages or to deliver co-branded services. DiamondsnDiamonds may also include
Web beacons in its email messages in order to determine whether the message has
been opened or acted upon.
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Additionally, DiamondsnDiamonds may use third-party advertising or content delivery
companies to serve ads or images on our Web Site or on other web sites on the World
Wide Web. These companies may use web beacons to place a persistent cookie on your
computer. Doing this allows the third party to recognise your computer each time
you visit certain pages or emails and compiles anonymous information. Information
collected through these third-party advertising companies is anonymous.
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Children Under 13
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DiamondsnDiamonds does not knowingly collect personal information from children
under the age of 13. If we learn that we have collected personally identifiable
information from a child under the age of 13, we will delete that data from our
systems. Please visit the FTC's website at www.ftc.gov for tips on protecting children's
privacy online.
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Links
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Our Web Site may provide links to other third-party Web Sites which are outside
our control and not covered by this privacy policy. We encourage you to review the
privacy policies posted on these (and all) Web Sites.
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Security
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DiamondsnDiamonds is committed to the protection of the personally identifiable
information that you share with us. We utilise a combination of security technologies,
procedures and organisational measures to help protect your personally identifiable
information from unauthorised access, use or disclosure. For example, we store the
personally identifiable information you provide on computer servers with limited
access. Additionally, when we transfer sensitive personal information (for example,
credit card information) over the Internet, we protect it using Secure Sockets Layer
(SSL) encryption technology.
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Updating Your Information
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If the personally identifiable information DiamondsnDiamonds has gathered from you
changes or you would like to revise such information, we will gladly correct or
update any personal data you have previously provided to us. To request a change
or update to your personal information, please send an e-mail to service@diamondsndiamonds.co.uk
or contact one of our diamond and jewellery consultants at 0800 048 0178
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Choice/Opt-Out
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We want to communicate with you only if you want to hear from us. To opt-out of
receiving communications from DiamondsnDiamonds: (1) select "unsubscribe" on our
subscription status page and enter the requested information; or (2) make your request
in person by contacting a diamond and jewellery consultant at 0800 048 0178 or by
e-mail at
service@diamondsndiamonds.co.uk
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Your Consent to DimondsnDiamonds Privacy Policy
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By using this Web Site, you agree to DiamondsnDiamonds's privacy policy. This is
our entire and exclusive privacy policy and it supersedes any earlier version. We
may occasionally update this privacy policy. When a revision is made we will revise
the "last updated" date on this page. We encourage you to periodically review this
privacy policy to stay informed about how we are protecting your information. Your
continued use of this Web Site constitutes your consent to this privacy policy and
any updates.
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For other terms and conditions that apply to your use of our Web Site, please see
our DiamondsnDiamonds
Terms
& Conditions.
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Questions or Comments
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If you have questions about this privacy policy, please contact the DiamondsnDiamonds
customer service department at service@diamondsndiamonds.co.uk
or at 0800 048 0178. You may also send us your comments about the DiamondsnDiamonds
Web Site or the shopping experience in general, as we always appreciate feedback.
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